New ideas for updating the network architecture department

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Telephone systems should be upgraded quickly if a problem develops because they're your lifeline to customers and suppliers.

If customers complain about being kept on hold, about phones not ringing or calls not being answered, you may need to add lines, improve your answering system, or perhaps hire more telephone operators.

Too often, companies jump from one system or application to another but never realize the full benefit of their technology.

Without a defined strategy, they make poor buying decisions, adopt ineffective tools, and often experience a high level of frustration.

Businesses that excel typically establish technology strategies that help them gain a competitive advantage through cost savings, process improvements, faster time to market, and improved quality and service levels.

These firms often exceed the expectations of customers, business partners and employees.

You'll want to determine the strengths and shortcomings of your current systems and their relative importance to your business objectives.

The audit should cover the following areas: Technology is vital to your business, but that doesn't mean you always have to have the latest, greatest piece of equipment or software.

If you've recently begun using a new version of an important software package and your computers' performance seems unsatisfactorily slow, it may be time to buy new hardware.Adding extras such as automatic document feeders and staplers are nice but probably don't justify an upgrade.The great thing about the march of technology is not so much that the equipment keeps getting cheaper, it's that it keeps getting better.Merely having access to the internet--with its myriad opportunities for finding customers, building brands, researching suppliers and communicating with employees and others--can easily justify updating the technology in your office.For many companies, having the appropriate office technology can mean the difference between a successful expansion and one that falls flat on its face.

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