" Although Olivia is her real name, she preferred to be called by the name "Madame Lulu".Her motto was "Everyone gets what they want." Her natural hair color was blonde, but she disguised this with a fake turban, the same turban Count Olaf wore in The Austere Academy when he was pretending to be Coach Genghis and spoke in the same accent that Count Olaf used when he was pretending to be Gunther, the innest auctioneer, adding "please" at odd times.She is also a flawed adult who just wants to "give people what they want" which is probably a desire to make people happy.Before her death, Olivia told Olaf the true identity of the Baudelaires as freaks simply because he asked, making them feel betrayed when the caravan rolls down the mountain.She likely did this because of her philosophy of giving people what they want, but the Baudelaires felt betrayed. In The Austere Academy: Part One & Part Two, she is a librarian at Prufrock.She tries to help out the Baudelaires and the Quagmires to the best of her ability.If you're one of the 2 percent who hasn't, copy & paste this in your profile.92 percent of the teen population would be dead if Abercrombie and Fitch or Hollister said it wasn't cool to breath anymore.
In the book, Olivia has a somewhat cowardly personality, and becomes reliant on the Baudelaires to escape with them to the mountains.
She finds an annotated book, The Incomplete History of Secret Organizations, which was dropped by Larry the Waiter while trying to deliver it to the Baudelaires at Prufrock Prep, and she learns of the bigger picture.
In The Ersatz Elevator: Part One & Part Two, Olivia visits Poe and tries to tell him about how the orphans are being taken advantage of.
Jacques and Olivia detain Olaf at the local jailhouse, unaware of Esmé's new role.
Off-screen, Officer Luciana detains Jacques and Olivia and sets Olaf free.